For fully custom/bespoke pieces, we can't accept cancellation or returns after payment due to change of mind, unfortunately, as all pieces are one-off made-to-order. All sales are final once placed on the site. However, if your piece is faulty or has any error due to our production process, we will gladly accept a return or provide a replacement for you.

For pre-set designed signs, we can accept a return within 14 days of receipt if the product is unused and is in the same condition and packaged like when it was first received.

In the unlikely case of your piece arriving broken, faulty, or there is a quality issue, you have 14 days from the day of tracked delivery to let us know via email at support@insneon.com, and we will deliver a replacement free of charge. We offer a 3-year quality guarantee on all products, so if your piece has any quality issues within this period, we will remake it free of charge.

If your order initiates a refund, the refund will be returned to your payment account within 1-3 working days. Please check carefully.

If you need any more help, please don't hesitate to contact our team via email at support@insneon.com.

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